Shipping policy

SHIPPING POLICY

Order Processing

All orders are processed within 1-3 business days (Monday through Friday, excluding holidays). You will receive a confirmation email with your tracking number once your order has been shipped.

Delivery Times

• Continental United States: 3-7 business days
• Florida (Local Delivery): 1-3 business days
• Alaska and Hawaii: 7-14 business days

Delivery times are estimates and may vary during peak seasons or due to circumstances beyond our control.

Shipping Methods

We use reliable courier services (USPS, UPS, DHL) that include tracking numbers for all orders. Our crystal and jewelry products are carefully packaged with protective materials to ensure they arrive in perfect condition.

Shipping Costs

Shipping costs are automatically calculated at checkout based on the weight, dimensions, and destination of your order. We occasionally offer free shipping promotions that will be announced on our website.

Shipping Address

For your safety and ours, we only ship to the address confirmed in your order. Please ensure you provide a complete and correct address. We are not responsible for orders shipped to incorrect addresses provided by the customer. We cannot modify the address once the order has been shipped.

Order Verification

We reserve the right to verify and cancel orders that present inconsistent information, significantly different billing and shipping addresses without justification, or any suspicious activity. This is to protect both our customers and our business from fraud.

Order Tracking

You will receive automatic email updates with tracking information. You can track your package at any time using the tracking number provided.

Unclaimed Packages

If a package is returned due to failed delivery attempts or because it was not claimed, the customer will be responsible for reshipping costs. We will contact you to coordinate a second shipment.

Fragile Items

Our crystals, decorative trees, and jewelry are delicate handmade items. We use premium packaging with additional protection. If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage and packaging to resolve the issue.

International Orders

We currently ship primarily within the United States. International customers may be responsible for duties, import taxes, and customs fees determined by their country. These charges are not included in our prices and are the buyer's responsibility.

Lost or Stolen Packages

Once the carrier confirms delivery, we are not responsible for lost or stolen packages. We recommend providing a secure address or using signature required options if available. For high-value orders, we offer optional shipping insurance at checkout.

Shipping Issues

If you have any issues with your order, please contact us at [your email] within 7 days of the estimated delivery date. We will work with you and the carrier to resolve any situation.

Holidays

During peak seasons and holidays, processing and delivery times may be extended. We will notify you of any expected delays on our website and social media.